🔥 2. SHIPPING POLICY 

Shipping Policy – Canuck Collective
Last updated: November 2025

At Canuck Collective, we aim to provide clear and transparent shipping expectations for all Canadian customers. This policy explains how orders are processed, shipped and delivered.

Order Processing Time

• 
  Orders are processed within 1–3 business days.
  
• 
  You will receive a confirmation email once your order is placed.
  
• 
  A tracking number will be emailed once your package has shipped.
  

Delivery Time

Our average delivery time is 8–12 business days.

All products are shipped directly from our central warehouse in Asia, allowing us to:

• 
  reduce warehouse costs
  
• 
  offer lower prices
  
• 
  provide free shipping on all orders
  

Please note that delivery time may occasionally be affected by:

• 
  customs inspections
  
• 
  local courier delays
  
• 
  holiday season volume
  
• 
  weather conditions
  

Shipping Costs

Shipping is 100% free for all orders within Canada.

Multiple Packages

In some cases, items from the same order may ship separately due to inventory distribution across multiple suppliers.

If you receive part of your order, the remaining items usually arrive within 2–3 days.

Customs & Duties

Most orders enter Canada without additional fees.
If customs charges occur, they are the customer’s responsibility.

Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for failed deliveries caused by incorrect addresses.

Product Appearance Notice

Due to production batches, fabric variations and manufacturer updates, minor differences in color shade, stitching, fabric texture or small design elements may occur compared to product photos.
These differences are common in apparel manufacturing and do not qualify as product defects, nor do they affect the product’s functionality.

For full details on normal production and appearance variations, please see our Product Disclaimer.

Contact

For any shipping-related questions, contact us at:
📩 info@canuck-collective.ca

🔥 3. RETURN POLICY 

Return Policy – Canuck Collective
Last updated: November 2025

We want you to feel confident shopping with us. This policy applies to all Canadian customers.

Return Window

You may return your order within 14 days of receiving it.

This return period is voluntary and offered by Canuck Collective — Canadian law does not require online stores to accept returns, but we choose to support our customers.

Return Conditions

To qualify for a return:

• 
  The item must be unused, unworn, unwashed, and in original packaging
  
• 
  All original labels and tags must be attached
  
• 
  The product must show no signs of wear
  
• 
  A Track & Trace number is required
  
• 
  The customer covers all return shipping costs
  
• 
  Returns must be shipped to our warehouse in Asia
  
• 
  Refunds are issued 7–10 business days after inspection
  

⚠️ Packages sent without tracking cannot be refunded.

How to Request a Return

1. 
   Email info@canuck-collective.ca within 14 days of delivery
   
2. 
   Provide your order number and item details
   
3. 
   We will send you the return instructions and warehouse address
   
4. 
   Ship the package with Track & Trace
   
5. 
   Send us the tracking link
   
6. 
   Refund is processed after warehouse approval
   

Damaged Items

If your order arrives damaged:

• 
  Contact us within 48 hours
  
• 
  Provide photos of:
  
  
  the item
  
  
  packaging
  
  
  shipping label
  
  
  

We will resolve the issue immediately.

Important Notes

• 
  Return shipping is always the customer’s responsibility
  
• 
  We do not accept returns for items showing use or damage not present upon delivery
  
• 
  Refunds can only be issued to the original payment method
  
  
• For details about acceptable manufacturing variations, please refer to our Product Disclaimer.
  🔥 3. RETURN POLICY 
   
  Return Policy – Canuck Collective
  Last updated: November 2025
  We want you to feel confident shopping with us. This policy applies to all Canadian customers.
  
  Return Window
  You may return your order within 14 days of receiving it.
  This return period is voluntary and offered by Canuck Collective — Canadian law does not require online stores to accept returns, but we choose to support our customers.
  
  Return Conditions
  To qualify for a return:
  
  
  The item must be unused, unworn, unwashed, and in original packaging
  
  
  All original labels and tags must be attached
  
  
  The product must show no signs of wear
  
  
  A Track & Trace number is required
  
  
  The customer covers all return shipping costs
  
  
  Returns must be shipped to our warehouse in Asia
  
  
  Refunds are issued 7–10 business days after inspection
  
  
  ⚠️ Packages sent without tracking cannot be refunded.
  
  How to Request a Return
  
  
  Email info@canuck-collective.ca within 14 days of delivery
  
  
  Provide your order number and item details
  
  
  We will send you the return instructions and warehouse address
  
  
  Ship the package with Track & Trace
  
  
  Send us the tracking link
  
  
  Refund is processed after warehouse approval
  
  
  
  Damaged Items
  If your order arrives damaged:
  
  
  Contact us within 48 hours
  
  
  Provide photos of:
  
  
  the item
  
  
  packaging
  
  
  shipping label
  
  
  
  
  

🔥 4. TERMS OF SERVICE (CANADA LEGAL, CHARGEBACK-PROOF EDITION)

Terms of Service – Canuck Collective
Last updated: November 2025

These Terms apply to all purchases and website usage by Canadian customers.

1. Overview

By using our website or purchasing from us, you agree to these Terms of Service.

2. Online Store Terms

You confirm that you are the age of majority in your province or have parental consent.

You may not use our website for illegal or unauthorized purposes.

3. Product Accuracy & Variations

We strive to display products as accurately as possible.
However, due to studio lighting, screen differences and production batches:

minor variations in color tone, stitching, fabric texture or small design details may occur.
These variations are standard within the apparel industry and do not constitute defects.

For more details about acceptable manufacturing variations, please refer to our Product Disclaimer.

4. Pricing & Availability

Prices may change without notice.
We reserve the right to limit or refuse orders.

5. Shipping

Orders ship from our warehouse in Asia.
Estimated delivery time: 8–12 business days.

We are not responsible for delays caused by customs or couriers.

6. Billing & Account Information

We may refuse or cancel any order at our discretion.

7. Returns

All returns are governed by our Return Policy.

8. Third-Party Tools & Links

We are not responsible for third-party websites or tools.

9. Disclaimer

The service is provided “as-is” without warranties.

10. Limitation of Liability

To the full extent permitted by Canadian law, Canuck Collective is not liable for indirect or consequential damages.

11. Governing Law

These Terms are governed by the laws of Canada and the Province of Ontario.

12. Contact

Questions? Contact us at:
📩 info@canuck-collective.ca

Our clothing follows the size chart accurately.

For a more relaxed and comfortable fit, we recommend choosing one size up — especially if you plan to wear layers underneath.

🔥 3. ABOUT US – CANUCK COLLECTIVE 

About Us

Welcome to Canuck Collective™, a Canadian online retailer dedicated to bringing high-quality, affordable apparel directly to customers nationwide.

Our Mission

Our mission is simple:
to provide stylish, comfortable products at fair prices without compromising on quality.

We partner with trusted manufacturers and global logistics centers to ensure our customers receive trendy, high-value items at accessible prices.

How We Operate

To keep our pricing fair, we use a direct-to-consumer model:

• 
  We work with specialized manufacturing partners
  
• 
  Products are shipped directly from our global warehouse in Asia
  
• 
  We eliminate unnecessary middlemen
  
• 
  We offer free shipping on every order
  
• 
  We maintain strict quality standards
  

This approach allows us to serve customers across Canada efficiently and affordably.

Quality Standards

While we aim for consistency across all products, slight variations in color tone, stitching, fabric texture, or small design details may occur due to textile manufacturing processes.
These variations are normal within the apparel industry and do not affect the performance of the item.

Our Commitment to You

We believe in:

• 
  transparent communication
  
• 
  fair pricing
  
• 
  consistent customer support
  
• 
  secure checkout
  
• 
  respectful data handling under Canadian privacy laws (PIPEDA)
  

Your satisfaction is our priority, and we are here to support you throughout your shopping experience.

🔥 3. RETURN POLICY 

Return Policy – Canuck Collective
Last updated: November 2025

We want you to feel confident shopping with us. This policy applies to all Canadian customers.

Return Window

You may return your order within 14 days of receiving it.

This return period is voluntary and offered by Canuck Collective — Canadian law does not require online stores to accept returns, but we choose to support our customers.

Return Conditions

To qualify for a return:

• 
  The item must be unused, unworn, unwashed, and in original packaging
  
• 
  All original labels and tags must be attached
  
• 
  The product must show no signs of wear
  
• 
  A Track & Trace number is required
  
• 
  The customer covers all return shipping costs
  
• 
  Returns must be shipped to our warehouse in Asia
  
• 
  Refunds are issued 7–10 business days after inspection
  

⚠️ Packages sent without tracking cannot be refunded.

How to Request a Return

1. 
   Email info@canuck-collective.ca within 14 days of delivery
   
2. 
   Provide your order number and item details
   
3. 
   We will send you the return instructions and warehouse address
   
4. 
   Ship the package with Track & Trace
   
5. 
   Send us the tracking link
   
6. 
   Refund is processed after warehouse approval
   

Damaged Items

If your order arrives damaged:

• 
  Contact us within 48 hours
  
• 
  Provide photos of:
  
  
  the item
  
  
  packaging
  
  
  shipping label
  
  
  

We will resolve the issue immediately.

Important Notes

• 
  Return shipping is always the customer’s responsibility
  
• 
  We do not accept returns for items showing use or damage not present upon delivery
  
• 
  Refunds can only be issued to the original payment method
  
  
• For details about acceptable manufacturing variations, please refer to our Product Disclaimer.

Contact Us

Have a question or need assistance? Our team at Canuck Collective is here to help. Whether you’re looking for advice, support, or more information about our services, we’re just an email away.

📧 Email: Info@canuck-collective.ca

🕒 Business Hours (Eastern Time):

• 
  Monday – Friday: 9:00 AM – 5:00 PM (ET)
  
• 
  Saturday – Sunday: 10:00 AM – 5:00 PM (ET)
  

Product Disclaimer – Canuck Collective

Last Updated: November 2025

At Canuck Collective, we aim to provide high-quality products and a smooth shopping experience.
Because of our international manufacturing and fulfillment process, certain product characteristics may differ slightly from the images shown on our website.

By completing a purchase, you acknowledge and agree to the following:

1. Production Batch Variations

All products may have minor natural variations depending on the production batch.
This may include slight differences in:

• 
  Color tone or brightness
  
• 
  Fabric texture
  
• 
  Stitching patterns
  
• 
  Zipper style or hardware
  
• 
  Padding thickness
  
• 
  Label placement
  
• 
  Small design elements
  

These differences do not affect the product’s functionality or usability.

2. Display & Lighting Differences

Product photos are taken under professional studio lighting.
Your screen’s settings (brightness, contrast, color profile) may cause colors to appear slightly differently in person.

This is normal in online retail.

3. Materials & Craftsmanship

Hand-finished products may naturally show small unique differences.
These differences do not qualify as defects.

4. Shipment Packaging

To keep our operations sustainable and affordable, some items may arrive in:

• 
  Compressed packaging
  
• 
  Warehouse-grade protective bags
  
• 
  Non-branded packaging
  

This does not impact the product’s performance.

5. Not Considered Defects

The following are not classified as defects:

• 
  Slight color shade differences
  
• 
  Minor stitching differences
  
• 
  Differences in hardware style (zipper or button type)
  
• 
  Changes in texture caused by compression during shipping
  
• 
  Slight variations in material density
  
• 
  Minor cosmetic variances from the displayed images
  

These are normal characteristics of global manufacturing.

6. Returns Related to Variations

Returns based solely on minor visual differences fall under our standard Return Policy.

Free returns or shipping compensation are not provided for natural, acceptable production variations.

7. Questions?

If you have concerns or questions before or after ordering, please contact us:

📩 info@canuck-collective.ca