🔥 3. RETURN POLICY 

 

Return Policy – Canuck Collective
Last updated: November 2025

We want you to feel confident shopping with us. This policy applies to all Canadian customers.

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Return Window

You may return your order within 14 days of receiving it.

This return period is voluntary and offered by Canuck Collective — Canadian law does not require online stores to accept returns, but we choose to support our customers.

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Return Conditions

To qualify for a return:

• The item must be unused, unworn, unwashed, and in original packaging

• All original labels and tags must be attached

• The product must show no signs of wear

• A Track & Trace number is required

• The customer covers all return shipping costs

• Returns must be shipped to our warehouse in Asia

• Refunds are issued 7–10 business days after inspection

⚠️ Packages sent without tracking cannot be refunded.

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How to Request a Return

1. Email info@canuck-collective.ca within 14 days of delivery

2. Provide your order number and item details

3. We will send you the return instructions and warehouse address

4. Ship the package with Track & Trace

5. Send us the tracking link

6. Refund is processed after warehouse approval

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Damaged Items

If your order arrives damaged:

• Contact us within 48 hours

• Provide photos of:

  • the item

  • packaging

  • shipping label

We will resolve the issue immediately.

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Important Notes

• Return shipping is always the customer’s responsibility

• We do not accept returns for items showing use or damage not present upon delivery

• Refunds can only be issued to the original payment method
  

• For details about acceptable manufacturing variations, please refer to our Product Disclaimer.