PRIVACY POLICY – CANUCK COLLECTIVE

Last Updated: November 2025
PIPEDA Compliant – Canada

This Privacy Policy describes how Canuck Collective (“we”, “our”, “us”) collects, uses, discloses, stores, and protects personal information in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable Canadian privacy laws.

By using our website (canuck-collective.ca) or placing an order, you agree to the practices outlined below.

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1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when placing an order or interacting with us, including:

• Full name

• Email address

• Shipping address

• Billing address

• Phone number (optional)

• Payment details (processed securely by third-party processors)

• Order details

• Customer service messages

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address

• Device type

• Browser type

• Pages visited

• Time spent on each page

• Click activity

• Referral URLs

This information helps improve website performance and user experience.

Information From Third Parties

We may receive additional information from:

• Shopify (e-commerce platform)

• Payment providers

• Fraud prevention services

• Advertising and analytics platforms

• Shipping carriers

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2. How We Use Your Information

We use personal information to:

• Process and fulfill your orders

• Verify payments and prevent fraud

• Provide order confirmations and tracking updates

• Respond to customer inquiries

• Improve website functionality and customer experience

• Conduct analytics and business performance assessments

• Send promotional communications (only with CASL-compliant consent)

• Comply with Canadian legal, tax, and regulatory requirements

We do not sell personal information.

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3. Consent

By providing personal information during checkout, newsletter sign-up, customer service interaction, or account creation, you consent to the collection and use of your information for the purposes listed above.

Withdraw Consent

You may withdraw marketing consent at any time by emailing:
📩 info@canuck-collective.ca

Withdrawal does not apply to essential actions such as:

• order processing

• fraud prevention

• legal obligations

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4. Disclosure of Information

We share information only when necessary with trusted service partners under strict confidentiality obligations.

Service Providers

We may disclose information to:

• Shopify (store platform)

• Payment processors, including:

  • Stripe

  • PayPal

  • Credit card networks (Visa, Mastercard, American Express, Maestro)

  • Issuing banks

  • Acquiring banks

  • Payment gateways involved in verifying or authorizing transactions

• Shipping carriers

• Fraud prevention & identity-verification services

• Email delivery systems

• Analytics and marketing platforms

Each provider receives only the minimum data required to perform their service.

Legal Requirements

We may disclose information to:

• comply with Canadian law

• respond to subpoenas, warrants, or court orders

• investigate or prevent fraud and misuse

• protect the rights, property, and safety of Canuck Collective and customers

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5. International Data Transfers

Your information may be processed or stored outside Canada by third-party service providers.
All partners handling personal information must provide a level of protection consistent with PIPEDA requirements.

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6. Data Security

We implement industry-standard safeguards to protect personal information, including:

• SSL encryption

• Secure payment gateways

• Encryption during data transmission

• Restricted internal access

• Routine security audits

While no system is completely secure, we take all reasonable steps required under PIPEDA to protect your data.

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7. Your Rights Under PIPEDA

You have the right to:

• Access your personal information

• Request corrections to inaccurate or outdated information

• Request deletion where legally appropriate

• Withdraw marketing consent

• Request details regarding how your information has been used or disclosed

• Submit a privacy complaint

To exercise these rights, contact:
📩 info@canuck-collective.ca

We will respond within a reasonable period as required by Canadian law.

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8. Data Retention

We retain personal information only as long as necessary to:

• fulfill your order

• maintain business records

• prevent fraud

• comply with tax and legal obligations

After this period, information is securely deleted or anonymized.

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9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• remember shopping cart items

• improve website speed and performance

• personalize browsing experience

• analyze traffic patterns

• deliver relevant advertisements

You may disable cookies through browser settings, though some site functions may not work properly.

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10. Third-Party Links

Our website may include links to external sites.
We are not responsible for the privacy practices of third-party websites.

We encourage customers to review their respective privacy policies before providing personal information.

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11. Children’s Privacy

We do not knowingly collect personal information from individuals under 13 years old.
If a parent or guardian believes such information has been collected, they may contact us to request deletion.

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12. Updates to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date reflects the current version.
Continued use of our website signifies acceptance of any updates.

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13. Contact Information

For privacy concerns, questions, or requests, contact our Privacy Officer:

📩 info@canuck-collective.ca
Attn: Privacy Officer – Canuck Collective

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14. General Product Notice

Please note that minor variations in color tone, fabric texture, and small design details may occur due to manufacturing processes and screen display differences. These variations are normal within the apparel industry and do not affect product functionality.