Shipping Policy – Canuck Collective

At Canuck Collective, we aim to make the ordering and delivery process as smooth as possible. Below you will find important information about how your order is processed, shipped, and delivered.

Processing & Delivery Time

• 
  Order processing: 1–3 business days
  
• 
  Shipping time: 8–12 business days on average
  

Please note that while we strive for timely delivery, delays may occur during peak sales periods.

Placing an Order

Ordering at Canuck Collective is simple:

1. 
   Select a product on the product page and add it to your cart by clicking the “Add to Cart” button.
   
2. 
   Check product variants to ensure you’ve selected the correct size, color, or style.
   
3. 
   Click “Proceed to Checkout.”
   
4. 
   Enter your shipping information carefully. Make sure all details are correct before clicking “Continue to Shipping.”
   
5. 
   Review your shipping address on the next page. Every order is shipped free of charge.
   
6. 
   Click “Proceed to Payment” and select your preferred payment method:

Credit Card (AMEX, Mastercard, Maestro, Visa)

1. 
   Complete your payment following the instructions provided.
   

If you encounter any issues while placing your order, our customer service team is available to assist you.

Order Confirmation

Once your payment is completed and your order confirmed, you will receive a confirmation email with all order details.

All orders are fulfilled from our central warehouse in Asia and delivered within the estimated timeframe mentioned above.

Shipping Costs

• 
  Shipping is 100% free on all orders
  
• 
  There is no minimum order amount required
  

Shipping Your Order

We process and ship orders as quickly as possible to ensure you receive your items promptly.

To keep prices fair, we consolidate parcels and ship them in batches once a minimum quantity is reached. We appreciate your understanding and support as we work to provide sustainable and responsible shipping practices.

Important Notes

• 
  During high-demand periods, shipping may take longer than usual.
  
• 
  If you have questions or concerns about your order, please contact our customer service team via email. We are happy to help.

Return Policy – Canuck Collective

At Canuck Collective, we want you to be happy with your purchase. If for any reason you are not satisfied, you may return your order under the conditions outlined below.

Important Notice

• 
  We do not offer free returns – return shipping costs are the customer’s responsibility.
  
• 
  For health and safety reasons, we cannot accept returns or exchanges on hygiene-related products, even if unworn. This includes (but is not limited to): undergarments, earrings, and personal care items. These sales are final.
  

Return Conditions

You may return your order within 30 days of receipt, provided that:

1. 
   The product is complete, unused, and returned in its original packaging.
   
2. 
   Normal handling of the product is evident – damage due to careless handling is excluded.
   
3. 
   The product is not a hygiene-related item (see above).
   
4. 
   The product was found to be defective immediately upon receipt (with photo evidence).
   
5. 
   The customer agrees to pay for return shipping costs.
   
6. 
   Returns will be processed within 7–10 business days after receipt at our central warehouse in Asia.
   

⚠️ Canuck Collective reserves the right to refuse returns if we suspect items have been used, worn, or damaged through no fault of our own.

How to Return Your Order

If your order meets the above conditions:

1. 
   Send an email to: support@canuckcollective.com
   
2. 
   Include the following information:
   
   
   Order number
   
   
   Reason for return request
   
   
   Photo(s) of the product showing the issue
   
   
   Customer’s full name and address
   
   
   

Our support team will provide you with the correct return address.

⚠️ Do not send your parcel to the sender’s address. Returns sent to the wrong address will not be processed.

The customer is fully responsible for return shipping costs.

Refunds

We will issue a full refund once:

• 
  The returned item has been received at our central warehouse in Asia in its original condition, AND
  
• 
  Valid proof of shipping and tracking is provided showing successful delivery to the return address we provided.
  

Please note:

• 
  Refunds are processed only after the item has arrived at our warehouse.
  
• 
  Tracking must cover the full journey to the final destination. Partial or limited tracking will not be accepted.
  
• 
  Failure to follow return instructions may result in customs issues, and in such cases we cannot process a refund.
  

Cancellations

• 
  Orders can only be cancelled within 5 minutes of purchase.
  
• 
  To cancel, email: support@canuckcollective.com immediately.
  
• 
  After 5 minutes, cancellations are no longer possible. Once the item is delivered, you may request a return under the above return policy.
  

Return shipping costs are always the responsibility of the buyer. Shipping fees are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please email support@canuckcollective.com immediately with photo evidence of the issue.

• 
  Only claims supported with photographic evidence can be processed.
  
• 
  Once verified, we will work with you to resolve the issue promptly.
  

Address Errors

• 
  The shipping address you provide at checkout will be used as the delivery address.
  
• 
  Customers are responsible for entering the correct shipping address.
  
• 
  We do not accept responsibility for orders shipped to an incorrect address entered by the customer.
  
• 
  In some cases, we may be able to update the address before dispatch. Please email us as soon as possible at support@canuckcollective.com to check if this is possible.
  

Shipments in Transit

All products are shipped from our central warehouse in Asia. Transit times may be longer due to logistics and customs processing.

Once goods are in transit, cancellation is no longer possible. Please wait until you receive your order and then initiate a return if necessary.

To speed up the process, we recommend providing us with your shipping confirmation and tracking details once you’ve returned your item.

Final Note

All returns must be sent to our central warehouse in Asia at the customer’s expense.

Our clothing fits true to the size chart. Each product includes a size guide, so you can always choose the right size and be confident it will fit perfectly.

To preserve the top quality of our clothing, we recommend hand-washing all items. This helps your garments stay looking like new for longer and allows you to fully enjoy the luxurious materials.

Table of Contents

1. 
   What information is collected by Canuck Collective?
   
2. 
   How is my personal information used?
   
3. 
   To whom may my personal information be disclosed?
   
4. 
   How do I exercise my choices about receiving promotional communications?
   
5. 
   What are “cookies” and “web beacons” and how does Canuck Collective use them?
   
6. 
   What is “phishing”?
   
7. 
   How do I exercise my choices about the collection, use, and disclosure of my personal information?
   
8. 
   How can I access or change my personal information or make inquiries or complaints?
   
9. 
   How long is my personal information retained?
   
10. 
    How secure is my personal information?
    
11. 
    Policy changes
    
12. 
    Other websites
    
13. 
    Social plug-ins
    

1. What Information is Collected by Canuck Collective?

We collect personal information in several ways:

• 
  Information you provide directly:
  
  When you place an order, sign up for our newsletter, submit your resume, enter a contest, fill out a ballot, complete a survey, create an account, or otherwise interact with us online, in-store, or by mail. This may include your name, date of birth, email, postal address, telephone number(s), payment information, product preferences, body measurements (if provided), and comments or feedback.
  
• 
  Information collected automatically:
  
  Each time you visit our Site, we automatically collect data such as your IP address, browser type, device type, operating system, the referring website, the pages you view, and the date and time of your visit. We may also log the actions you take on our Site (e.g., pages visited, time spent, items clicked, purchases made).
  
• 
  Information from third parties:
  
  We may also receive information about you from our affiliates, business partners, or service providers to improve our records and services.
  
• 
  Children’s privacy:
  
  We do not knowingly collect information from children under 13 years of age without verifiable parental consent. If a parent or guardian believes their child has provided us with personal information, they may contact us to review or delete that information.
  

2. How is My Personal Information Used?

We use your personal information for purposes including (but not limited to):

• 
  Processing and fulfilling your orders, returns, and exchanges
  
• 
  Communicating with you regarding your account, purchases, or inquiries
  
• 
  Delivering products you have ordered for yourself or on behalf of others
  
• 
  Sending promotional offers, contests, surveys, and newsletters (with your consent)
  
• 
  Developing and personalizing services, offers, and customer experiences
  
• 
  Managing customer loyalty programs (if applicable)
  
• 
  Conducting research, analytics, and business improvements
  
• 
  Meeting legal, tax, and regulatory requirements
  

If you submit a resume or job application, we use your information only to evaluate your candidacy and to contact you as necessary.

We may also create non-personally identifiable, aggregate data from your information (such as general demographics and purchase trends) for research and business purposes.

3. To Whom May My Personal Information Be Disclosed?

We do not sell your personal information. However, we may disclose it in the following circumstances:

• 
  Canuck Collective Affiliates: We may share information within our corporate family for operational, marketing, and service purposes.
  
• 
  Service providers: Trusted third parties who provide services such as payment processing, order fulfillment, delivery, IT support, or marketing assistance. These providers are only given the information necessary to perform their services and are bound by confidentiality obligations.
  
• 
  Business transactions: In the event of a merger, acquisition, sale of assets, or similar transaction, your personal information may be transferred to the successor entity.
  
• 
  Legal compliance: When required by law, legal proceedings, or government authorities, or to protect the rights, property, or safety of Canuck Collective and others.
  

4. How Do I Exercise My Choices About Receiving Promotional Communications?

You may choose not to receive promotional communications from us. You can:

• 
  Click “unsubscribe” in promotional emails,
  
• 
  Adjust your preferences in your online account, or
  
• 
  Contact us directly (see Contact Information).
  

Please note that processing opt-out requests may take up to two (2) weeks. During this time, you may still receive communications. Transactional communications (e.g., order confirmations, shipping updates) will still be sent.

5. Cookies and Web Beacons

Cookies are small files stored on your device that help us recognize you and improve your online experience. We use cookies to:

• 
  Remember your preferences and shopping cart
  
• 
  Track Site performance and visitor statistics
  
• 
  Deliver relevant advertising and measure effectiveness
  

Web beacons (pixel tags) are small code elements used to monitor user interaction with websites or emails. Together with cookies, they help us improve our marketing and services.

You can disable or block cookies in your browser settings. However, some Site features may not function properly without them.

6. What is Phishing?

“Phishing” is a fraudulent attempt to obtain your personal information by pretending to be a legitimate business. Canuck Collective will never request sensitive information such as passwords or credit card numbers via email. If you receive a suspicious message, do not respond and contact us immediately.

7. How Do I Exercise My Choices About the Collection, Use, and Disclosure of My Personal Information?

You have choices regarding your information:

• 
  You may choose not to provide personal information, but this may limit your ability to use certain services (e.g., placing orders, entering contests).
  
• 
  You may withdraw consent for marketing or data sharing at any time, subject to legal or contractual obligations.
  
• 
  You may manage your preferences through account settings, unsubscribe links, or by contacting our Privacy Officer.
  

8. How Can I Access or Change My Personal Information or Make Inquiries or Complaints?

You have the right to access, correct, or request deletion of the personal information we hold about you. To do so, contact our Privacy Officer in writing (see Contact Information).

For email requests, please include your full name and use “Privacy Request” in the subject line.

We will respond to inquiries and complaints in a timely manner.

9. How Long is My Personal Information Retained?

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, or as required by law (e.g., for accounting, tax, or regulatory obligations).

10. How Secure is My Personal Information?

We use reasonable physical, technical, and organizational safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, or modification. Sensitive data (such as payment information) is encrypted using SSL or equivalent technologies.

However, no method of data transmission or storage is completely secure. You provide information at your own risk.

11. Policy Changes

We may update this Policy from time to time. Updates will be posted on the Site with the “last updated” date. By continuing to use the Site after changes are posted, you accept the revised Policy.

12. Other Websites

The Site may contain links to third-party websites that are not controlled by Canuck Collective. This Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their policies before submitting personal information.

13. Social Plug-ins

Our Site may include social media plug-ins (such as Facebook’s “Like” button). By using these features, information about your interactions may be shared with your friends, contacts, or the social media platform itself. This is governed by the policies of the respective platforms.

Contact Information

If you have questions, concerns, or requests regarding this Policy or our privacy practices, please contact us:

Privacy Officer – Canuck Collective

Email: Canuckcollective@outlook.com

Contact Us

Have a question or need assistance? Our team at Canuck Collective is here to help. Whether you’re looking for advice, support, or more information about our services, we’re just an email away.

📧 Email: Canuckcollective@outlook.com

🕒 Business Hours (Eastern Time):

• 
  Monday – Friday: 9:00 AM – 5:00 PM (ET)
  
• 
  Saturday – Sunday: 10:00 AM – 5:00 PM (ET)